Privacy Policy

Effective Date: December 13, 2025 | Last Updated: December 13, 2025

California Rehab Guide ("we," "us," or "our") operates the website bestrehabs-california.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, in compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).

Our Commitment: We are a directory service providing information about drug and alcohol rehabilitation facilities in California. We do not sell your personal information and are committed to protecting your privacy, especially given the sensitive nature of addiction treatment inquiries.

1. Information We Collect

Information You Provide Voluntarily

Chat Widget Conversations: When you use our AI-powered chat assistant, we may collect the text of your conversation to help match you with appropriate treatment resources. Conversations are processed in real-time and are not permanently stored with identifying information.
Contact Inquiries: If you contact us directly, we may receive your name, email address, and the content of your message.

Information Collected Automatically

Device & Browser Information: Browser type, operating system, device type, and screen resolution.
Usage Data: Pages visited, time spent on pages, referring website, and general geographic location (city/region level).
IP Address: Collected by our hosting provider (Cloudflare) for security and analytics purposes.

Information We Do NOT Collect

We do not require user accounts or registration
We do not collect Social Security numbers or government IDs
We do not collect health records or medical history
We do not collect financial or payment information
We do not collect precise geolocation data

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our directory service
Respond to your chat inquiries about treatment facilities
Improve our website functionality and user experience
Analyze website traffic and usage patterns
Detect and prevent security threats or fraudulent activity
Comply with legal obligations

3. How We Share Your Information

We may share your information with:

Service Providers: Companies that help us operate our website, including Cloudflare (hosting, security, analytics) and AI processing services.
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We Do Not Sell Your Personal Information. We have not sold personal information in the preceding 12 months and do not have plans to do so. We do not share personal information for cross-context behavioral advertising.

4. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have the following rights:

Right to Know

You can request that we disclose what personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You can request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Correct

You can request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale/Sharing

You have the right to opt out of the sale or sharing of your personal information. As stated above, we do not sell or share your personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information as defined by the CPRA.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to verifiable consumer requests within 45 days.

5. Cookies and Tracking Technologies

Our website uses minimal cookies and tracking technologies:

Essential Cookies: Required for basic website functionality and security (provided by Cloudflare).
Analytics: We may use privacy-focused analytics to understand how visitors use our site. This data is aggregated and does not identify individuals.

Do Not Track Signals

Our website respects Do Not Track (DNT) signals from your browser. When DNT is enabled, we limit data collection to essential functionality only.

Global Privacy Control

We honor Global Privacy Control (GPC) signals as a valid opt-out request under California law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

Chat Conversations: Processed in real-time; not permanently stored with identifying information.
Analytics Data: Retained for up to 12 months in aggregated form.
Contact Inquiries: Retained until resolved, then deleted within 30 days unless ongoing communication is needed.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

HTTPS encryption for all data in transit
Cloudflare security and DDoS protection
Limited access to personal information on a need-to-know basis
Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our Site contains links to third-party websites, including treatment facility websites and booking platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your California privacy rights, please contact us:

California Rehab Guide

Email: privacy@bestrehabs-california.com

Subject Line: "California Privacy Request"

When submitting a privacy request, please provide sufficient information to verify your identity and specify which right you wish to exercise.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically for any changes. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Additional California Disclosures

Categories of Personal Information Collected (Past 12 Months)

Identifiers: IP address, device identifiers
Internet/Network Activity: Browsing history on our Site, search queries, interactions with our Site
Geolocation Data: General location (city/region level) derived from IP address

Purposes for Collection

Providing and improving our directory service
Analytics and website optimization
Security and fraud prevention

"Shine the Light" Law (California Civil Code Section 1798.83)

California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. As we do not share personal information with third parties for their direct marketing purposes, no such disclosure has been made.